1. Contract precedence
Fees, taxes, milestones, cancellation rights, reimbursable expenses, deliverables and refund terms for consulting or professional services are governed by the signed engagement document. That document prevails over this general website Policy.
2. No payment based only on website content
A visitor should not make a payment solely because a service is described on the website. Payment should be made only against a verified proposal, invoice, registration confirmation or authorised payment page.
3. Cancellations
For paid events or standard website bookings, cancellation requests must be submitted in writing. Any non-refundable costs, work already performed, third-party charges and taxes may be deducted where disclosed and lawful.
4. Refund processing
Approved refunds are made to the original payment method or verified payer account, normally within ten to fifteen business days after approval, subject to banking timelines. Processing fees may be non-refundable where imposed by a third party and disclosed in advance.
5. Chargebacks and disputes
Before initiating a chargeback, the payer should contact Lily Asia so that the transaction can be investigated. Fraudulent or abusive chargebacks may be contested with supporting records.
6. Errors and duplicate payments
Duplicate or incorrect website payments should be reported promptly to business@lilyinasia.com with the transaction reference and payer details, excluding full card or banking credentials.